Return Policy

Thank you for shopping with We Creat It. We strive to provide high-quality, personalized products that meet your expectations. If you are not completely satisfied with your purchase, we are here to help.

Returns:

We accept returns for items that are damaged, defective, or incorrect within 14 days of delivery. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

Personalized Items:

Due to the custom nature of our products, personalized items cannot be returned or exchanged unless they arrive damaged, defective, or incorrect. Please carefully review all custom details before placing your order.

How to Start a Return:

1. Contact us at infowecreatit@gmail.com to initiate the return process.
2. Include your order number and details about the issue.
3. We will provide instructions for returning the item and processing your refund or exchange.

Refunds:

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund. Approved refunds will be issued to your original payment method within a few business days.

Shipping Costs:

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. Original shipping costs are non-refundable.

Exchanges:

If you would like to exchange an item, please contact us at infowecreatit@gmail.com. We will do our best to assist you with an exchange that better fits your needs.

Contact Us:

If you have any questions or concerns, feel free to contact us at infowecreatit@gmail.com. We are always happy to help.